Debt recovery

We specialise in assisting clients to optimise the collection of delinquent debt and therefore improve profitability. Through continual analysis of portfolio performance and innovation, we work in partnership with our clients to refine and deploy customer contact strategies, which enhance collections performance, maximise customer retention and decrease costs.

Our highly-evolved credit management practices allow us to target and segment debt so that we can speak directly to a greater number of individuals and recover the maximum amount of money.

In addition our approach, experience and diversity enable us to work effectively on debt in all cycles, which includes early and late stage collections in equal volumes, and to design strategies to accommodate clients of all sizes and in a variety of sectors.

Understanding the impact of increased regulation and the associated challenges facing the sectors in which we operate has led us to develop compliance standards that are unsurpassed in the industry and which are recognised by both the Lending Standards Board, and Trading Standards.

Our investment in inbound telephony and outbound dialler technology has allowed us to combine our 3 sites into a virtual call centre; this not only enables effective capacity planning and management but also provides for scalability and business continuity.

A data warehouse provides an extensive suite of management information and a single data source used to analyse collections performance. Decision management tools have been applied to allow us to focus activity in line with portfolio and debtor characteristics.

The investment made enables us to provide a highly effective service for the collections and recoveries market in the UK and has helped us to maintain our competitive advantage and ultimately our goal to remain at the top of client league tables.

Outsource services

Our outsource services offer early stage collections and customer retention for a variety of clients. Our experience and technology enables us to offer clients a swifter collection service from individuals who may be up to six months in arrears, but have not yet had their agreement terminated. Utilising our expertise takes the pressure away from corporate clients and may result in a faster recovery of the debt.

Locate service

We employ a long-established and highly-experienced locate team who work to re-establish contact between our clients and individuals for the purposes of debt collection, pre sales and dormant accounts. Our validation process ensures accurate address information is provided to our clients.

Debt purchase

Where an organisation no longer wishes to pursue a customer in relation to outstanding arrears, the rights to collect the debt can be sold on to a third party. Wescot may purchase this debt and we will then make all efforts to contact the customer for payment of outstanding arrears. This in no way affects the customer’s statutory rights as outlined in their original agreement, and Wescot will always abide by an ethical collection policy, governed by industry regulators.