Our ethical approach means that we are always approachable. If we have contacted you in respect of an outstanding balance you should consider the following;
If you believe that you have a genuine reason not to pay this debt, please contact the Debt Recovery Department on 0844 824 1155 with all relevant details to hand if;
- the name/address details and/or the amount shown is/are incorrect
- you are not the person legally responsible for the debt
- you have a valid reason for dispute (we will need details)
If you intend to pay but can’t pay in full;
You can speak to one of our collection agents for help and advice to discuss the possibility of paying by regular instalments (you will be asked to provide a full means statement of your income and expenditure in order to set the arrangement)
All the details are correct and you intend to pay; Ways to pay
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